Links
Complaints book

Complaints book

I. Identification of the complaining consumer

Establishment *

Name or social reason *

Address *

Document type *

Identification number *

Email *

Phone *

Representative (Younger)

Identification number (Representative)

Phone (Representative)

Email (Representative)

Address (Representative)

II. Identification of the contracted asset

Product or service *

Reclaimed amount *

Currency *

Observations *

III. Details of the consumer's claim and orders

Claim or complaint *

Detail of the claim or complaint *

Observations *

IV. Observations and actions taken by the supplier

Communication date *

Supplier detail *

1 Claim: Disagreement related to products or services.
2 Complaint: Disagreement not related to products or services; discomfort or dissatisfaction with the attention to the public.
* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the period up to thirty (30) more days, prior communication to the consumer.

We use cookies to provide a better experience and performance on this site. By using this website, you agree to the use of cookies. For more information read our policies on cookies.

Links

Complaints book

I. Identification of the complaining consumer

II. Identification of the contracted asset

III. Details of the consumer's claim and orders

IV. Observations and actions taken by the supplier